(by Edward Nieves)
The unit worked well for 2 1/2 years. Then it stopped cooling. Called WE to find local service in Santa Fe – there is none.
The tech support people said I needed a new control board. So I bought one and was able to remove the bad board and install the new one.
The unit ran fine for 2 months and then quit cooling again. Called WE, I need another control board.It’s one thing for a unit to break down it’s quite another to be told they have no replacement parts in inventory. I had to wait 2 months for a replacement part the first time and I’m waiting once again for a replacement for the replacement part.
The problem must be well known by the manufacturer as the demand for replacement parts out paces their ability to make them.
On the other hand if you consider this product disposable technology with a limited useful life then there is no problem.
TIP: For a good alternative take a look at the WIE 28-Bottle Single-Zone Wine Cooler. It is one of the best-rated wine storage units in 2021.
Wine Enthusiast Silent 28-Bottle Wine Cooler
- Capacity: 28 standard bottles (Bordeaux style, 750 ml)
- Cabinet color: black
- Door: black or silver-framed, thermopane glass door with brushed metal towel bar handle, lock & key
Cooling method: thermoelectric (Peltier) cooling with auto defrost
Number of zones: one
Built-in/Freestanding: freestanding only (ambient temperature: 72°F – 78°F/23°C – 26°C), needs cc. 3″-4″ clearance around the sides, at the back and top to for proper air circulation.
- Thermostat (Mechanical/Digital): adjustable digital thermostat
- Temperature Range: 54°F – 66°F (12°C – 18.8°C)
- Display: LED display (the black-framed door model displays in blue, the stainless steel framed door model in yellow, can be set to indicate temperature either in Fahrenheit or Celsius.)
- 6 slide-out chromed wire racks (each holds 4 standard size wine bottles 3 you can place 4 bottles on the cabinet floor)
- Interior Light: low-intensity LED lighting, you can turn it on/off by pressing the button marked with a bulb symbol (after 10 minutes the lighting will automatically turn off)
- Noise: although branded as “Silent” but according to owners the unit is not that noiseless, especially when it cools. What’s more some reviewers reported that it becomes rather noisy after a year or so.
- Electricity consumption (estimated): 1.2 kWh/24hrs (at 59 °F)
- Dimensions (H x W x D): 28 7/8″ (with hinge) x 18 1/16″ x 23″ (with handle)
- Weight: 50.3 lbs.
- Price range: $240 – $350 ($10 -$14.58 per bottle calculated for 24 bottles).
- Warranty: 90 Day Replacement Plan with a Free Upgrade to 1 year
- Low noise
- Holds temperature well
- Lockable door
- Becomes loud after cc. 1 year
- Short warranty
- Failure issues within a year or two
- Longer, wider bottles won’t fit
Overall Rating (1- 5 stars):
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